Monday 4 April 2022

British Gas A Gripe

 So lets raise this matter . I have never had any problems with British Gas we inherited a prepayment meter when we moved in . They did refuse to remove it because we were a council property , they removed the previous occupiers debts and it was just pay as you go all that was 15 years ago in the days when we had a village post office with staff who had no idea what to do with the magic wand to put credit on it and we were the only poor people in this village . When the village shop closed a couple of years ago we had to accept a smart meter to continue to get pre pay . When MR BH became rather spectacularly disabled in a blink of an eye back in 2017 they were very helpful at getting him on the at risk register . We were advised to apply for the Warm Front grant and it has been fine till this year . We usually receive it in March its 140 quid  , in a bid for the disabled to die overwinter so cutting the numbers . This March nothing , despite applying  back in August 2021 and receiving an email confirming we would get this at the time . in the last couple of weeks ive tried to ring them umpteen times and after a 30 minute wait got through to India to be told i had already received it back in February and they couldnt look into it till after the 1st of April . The other day i noticed bragging adverts all over the media about how theyre giving 2 million to the fund so more people can claim so ive haunted them on facebook and twitter asking them whats going on . Then i realised that those on prepayment meters havent received it hundreds of us and they promptly shut down the comments as fast as they were written . cant get through on the phone at all. but early this morning i tried a new one of their adverts on , this is the reply

British Gas

British Gas
Hi Kay, thanks for sending your details over. I can see the payment was made onto your account in March so the voucher will have been issued in the last sweep last week so you should get it soon. The voucher code hasn't updated on your account yet to confirm but this is due to be done next week if you want to check back after Wednesday. Thanks, Charlotte
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so when i credit it to my meter it will be worth half the value due to the rise in rates?
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British Gas

British Gas
I appreciate it may feel that way, but I assure you it is not intentional that the payments have been sent out just before the price rise

 

9 comments:

  1. What a bunch of thieving barstewards they are, I hope you receive you voucher soon even if it is not worth much..

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  2. I can only think that this is going to get worse. Since a lot of smaller suppliers have gone bust and customers automatically moved over to one of the big six, they are bound to be overwhelmed with extra work. It has taken me four days to get onto the BG web site to put in my meter readings. They have messaged me back to say they have received them.

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    Replies
    1. they do appear to be drowning in their own incompetence

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  3. I'm worried sick about the price increases-I was wrapped up so much in swaddling fleece yesterday-when I caught sight of myself in the mirror I looked like a yeti/tramp x

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    1. i am modelling the Ewok suit with my USB mittens . just because i do most of the winter

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  4. Ridiculous.

    'Your electricity supplier will apply the discount to your bill by 31 March 2022.:
    https://www.gov.uk/the-warm-home-discount-scheme/low-income
    Not that there's much that can be done about it.

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    Replies
    1. this is happening to so many , its normally the part of the year where i save for winter heating oil

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  5. My husband won't be in the house if I have to speak to British Gas. I haven't had dealings with them in nearly twenty years, but my blood pressure still rises at the thought of them. It's a good thing that you noticed and were able to speak up for yourself.

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