So lets raise this matter . I have never had any problems with British Gas we inherited a prepayment meter when we moved in . They did refuse to remove it because we were a council property , they removed the previous occupiers debts and it was just pay as you go all that was 15 years ago in the days when we had a village post office with staff who had no idea what to do with the magic wand to put credit on it and we were the only poor people in this village . When the village shop closed a couple of years ago we had to accept a smart meter to continue to get pre pay . When MR BH became rather spectacularly disabled in a blink of an eye back in 2017 they were very helpful at getting him on the at risk register . We were advised to apply for the Warm Front grant and it has been fine till this year . We usually receive it in March its 140 quid , in a bid for the disabled to die overwinter so cutting the numbers . This March nothing , despite applying back in August 2021 and receiving an email confirming we would get this at the time . in the last couple of weeks ive tried to ring them umpteen times and after a 30 minute wait got through to India to be told i had already received it back in February and they couldnt look into it till after the 1st of April . The other day i noticed bragging adverts all over the media about how theyre giving 2 million to the fund so more people can claim so ive haunted them on facebook and twitter asking them whats going on . Then i realised that those on prepayment meters havent received it hundreds of us and they promptly shut down the comments as fast as they were written . cant get through on the phone at all. but early this morning i tried a new one of their adverts on , this is the reply
